Delivery Policy

At Ridgeway Manufacturing, we take privacy seriously and always do our utmost to protect any data we gather from customers and prospective customers online. We only collect data we regard as important so that we can carry out our services for our customers to the highest possible standards.

1. Where we deliver

We deliver to the whole of the UK.

All deliveries to Ireland and all non-mainland islands may be subject to additional charges
We can also offer international deliveries.
For business addresses we will deliver to premises as instructed by the purchaser Packaging and pallets will not be removed)

2. Delivery charges

Delivery charge will be quoted at the point of order and is charged separately. Any potential damage of goods should be highlighted and signed for on receipt of goods. We accept responsibility for potential transport damage only as signed for at the address to which we have shipped to.

3. Delivery conditions

It is the customer’s responsibility to ensure that the delivery information provided is correct. Offloading is the customer’s responsibility. If we cannot deliver due to incorrect information being supplied by the customer or if no-one is available to accept delivery, the goods will be returned to the depot. If this occurs, then the customer will be charged for redelivery. For goods delivered on a pallet. The customer is responsible for removing the goods from the pallet and disposing of all packaging, including the pallet itself.

4. Delivery times

We aim to deliver your order as quickly as possible. Our delivery times vary from product to product. The delivery time will be quoted at point of order. Timeframe specified. Please note that delivery times are shown in working days or weeks and do not include weekends or bank holidays. We reserve the right to part deliver your order.

5. Orders damaged or lost in transit

Whilst we strive to keep delivery damages and losses to a minimum, there are occasions where products can be delivered damaged. In the event that your goods arrive damaged, please follow the procedure outlined below. Check your goods on delivery and noting any visible damage or shortage on the delivery note. Please do not sign for the delivery as clean if you can see any damage to the goods.
Make sure you sign the driver's documentation outlining the damage & also contact Ridgeway no later than 2 days after receipt.
In order to facilitate damage claims, we will require photos of the damage on the product.
Ridgeway will not accept damage claims on goods that have been moved to a different building or site from that to which we delivered.